FAQ

Questions, answered.

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About Klinmate

What is Klinmate?

Klinmate is a connected clinic management system for doctors and clinics. It brings appointments, patient records, patient communication, payments, insurance, inventory and analytics together in one place — plus Klin, an AI front desk that answers patients on WhatsApp.

Who is Klinmate for?

Clinic teams: reception staff, doctors and clinicians, and clinic owners. Each role gets a view designed around their work, inside one product.

Is Klinmate available now?

Klinmate is launching soon. Join the waitlist to be the first to know when it opens, or request a demo to see it before launch.

How much does Klinmate cost?

Pricing and packages haven't been announced yet. Contact us and we'll talk about what your clinic needs.

Features

What does Klinmate include?

Appointments, patient records, communication, the Klin AI front desk on WhatsApp, payments and billing, insurance, inventory, analytics, team roles and permissions, and English and Arabic. We are also exploring a workflow for investigations and lab documents.

Can I see which doctors and services are most profitable?

Yes. Klinmate analytics shows revenue and profit by doctor and by service, and financial figures are visible only to the roles you choose.

Does Klinmate handle insurance?

Yes. You can record each patient's insurance details and follow claims alongside visits and billing. Ask us which insurance companies and claim workflows are supported in your country.

Can Klinmate track inventory?

Yes. Klinmate tracks your clinic's supplies and stock levels, so you can see what's running low and reorder in time.

Does Klinmate work in Arabic?

Yes. Klinmate works in English and Arabic, with native Arabic typography and a true right-to-left layout.

Which payment methods are supported?

Ask us which payment methods are supported in your country. If your clinic relies on a specific tool or provider, tell us — it helps us plan.

Klin AI front desk

What is Klin?

Klin is the Klinmate AI front desk. It answers your patients on WhatsApp, replies to the common questions your clinic approves, helps patients book an appointment and hands the conversation to your team whenever a person is needed.

Does Klin give medical advice?

No. Klin does not diagnose, recommend treatments, prescribe or make clinical decisions. Clinical decisions stay with clinicians.

Can my staff take over a conversation?

Yes. Conversations can be handed off to your team at any point, and Klin passes on anything it shouldn't answer.

Getting started and your details

How can I see a demo?

Email us or use the contact page. Tell us your specialty and the main challenge your team faces, and we will tailor a Klinmate walkthrough around your workflow.

Can my clinic take part in the pilot?

We are speaking with clinic owners who want to help shape Klinmate. Message us to discuss pilot fit and expectations.

What happens to the details I give you?

We'll only use your details to contact you about Klinmate, and you can ask us to delete them anytime by emailing [email protected].

Can I send patient information?

Please don't. This website and our email are for conversations about Klinmate, not for patient information.

Still have a question?

We're happy to help. Tell us about your clinic and we'll get back to you.